Terms of service

These terms are an agreement between you and Zilobyte Ltd, a company registered in England and Wales (company number 17576520), trading as TellsU (“TellsU”, “we”, “us”), whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. They cover your use of TellsU: the website, the dashboard, the feedback pages, the widget and the APIs (together, “the service”).

By creating an account or using the service, you agree to these terms, our privacy notice and our refund policy. If you use TellsU for a company or other organization, you agree on its behalf and confirm you’re allowed to.

The people who send feedback through a TellsU feedback page don’t need an account and aren’t bound by these terms; the privacy notice explains what happens to their feedback.

1. Your account

• You must be at least 18 to create an account.
• Keep the email account and the GitHub or Google accounts you sign in with secure: whoever controls them can sign in to TellsU as you. Tell us straight away at privacy@tellsu.com if you think someone else has got in.
• You’re responsible for what happens in your account.

2. Plans and payment

• Free plan. The free plan has no time limit and costs nothing. It has the limits shown on our pricing page. Feedback that arrives beyond the monthly limit is still stored, and waits locked until the month resets or you upgrade.
• Paid plan. Paid subscriptions are sold by our reseller, Paddle (Paddle.com Market Ltd), which is the merchant of record: your purchase is from Paddle, under Paddle’s buyer terms, and Paddle handles payment, invoices, sales tax and VAT.
• Renewal. Subscriptions renew automatically, monthly or yearly, until cancelled. You can cancel at any time from the dashboard; you keep the paid plan until the end of the period you’ve paid for.
• Failed payments. If a renewal payment fails, you keep the paid plan while Paddle retries it. If the retries fail, your account moves to the free plan.
• Downgrading never deletes anything. Moving to the free plan, for any reason, switches off paid features; your apps and feedback stay.
• Price changes. We’ll tell you by email at least 30 days before a change to your subscription’s price takes effect, and it applies from your next renewal after that. You can cancel before then.
• Refunds are covered by our refund policy.

3. The “Powered by TellsU” badge

The widget and the feedback page show “Powered by TellsU” unless your plan includes removing it. The widget runs in your app, so we can’t enforce this technically, but hiding its badge (for example with the badge: false option, or with your own styles) is only allowed on a plan that includes it. If you hide it without one, we’ll remind you in the dashboard and may ask you to upgrade or put it back. Feedback from your users is never refused or changed because of it.

4. Your feedback and your data

• You own your data: your apps, their settings and the feedback your users send (“your data”). You give us permission to store, process and transmit your data only as needed to provide the service to you.
• We process your users’ personal data for you. For feedback and other personal data your users send, you’re the controller and we’re your processor. Our data processing agreement forms part of these terms and applies automatically; you don’t need to sign anything.
• Your responsibilities to your users. You’re responsible for having a lawful basis to collect their feedback, for telling them about TellsU (in your privacy policy and store listings; our store listings guide has suggested text), and for answering their requests about their data.
• Export and deletion. You can export your feedback as CSV and delete apps, feedback or your whole account yourself, at any time and on every plan. Deletion is immediate and permanent.
• Retention. Feedback is deleted automatically 12 months after it arrives, or sooner if you choose a shorter period for an app.
• We don’t use your data for ourselves. We never sell it or use it for our own purposes, beyond counting it in totals about how the service is used.

5. Acceptable use

Don’t use TellsU to:

• break the law, or infringe anyone’s rights;
• ask your users for passwords, payment card details, government ID numbers, or health or other special category data, in custom questions or extra environment values;
• send spam, or collect feedback from people without their knowledge;
• distribute malware, or attack, probe or overload the service or anyone else’s systems, including through webhooks;
• get around plan limits or features, other than as allowed in section 3, or resell the service without our agreement.

We may suspend an app or an account that breaks these rules, or that puts the service or other people at risk. Unless the problem is serious or urgent, we’ll contact you first and give you a chance to fix it.

6. The service

• We work to keep TellsU available and reliable, but we don’t promise it will be uninterrupted or free of faults, and there’s no service level agreement.
• We may change or improve the service. If we remove a significant paid feature, we’ll tell you in advance and you can cancel.
• The public parts your apps depend on (feedback page addresses, link parameters, the submission API and the webhook format) are versioned, and we keep them working for every widget and link already shipped.

7. Ending this agreement

You can stop using TellsU and delete your account at any time. We can end this agreement by giving you 30 days’ notice by email, or straight away if you seriously or repeatedly break these terms. If we end it without cause, we’ll refund the unused part of any period you’ve paid for.

When your account ends, your data is deleted. Export anything you want to keep first.

8. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t be limited by law.
• Apart from that, we’re not liable for loss of profit, revenue, business, goodwill or data, or for indirect or consequential loss.
• Apart from that, our total liability to you in any 12 months is limited to the greater of what you paid for TellsU in those 12 months and £100.
• The service is provided “as is”, without warranties beyond those these terms state or the law requires.

If you’re a consumer (using TellsU outside your trade, business or profession), you have legal rights these terms don’t affect.

9. Changes to these terms

We may update these terms. For a change that matters, we’ll email you at least 30 days before it takes effect; if you don’t agree, you can cancel and delete your account before then. The date at the top shows the latest version.

10. General

• These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you’re a consumer living in Scotland or Northern Ireland, you can also bring proceedings there.
• If part of these terms can’t be enforced, the rest still applies.
• Not enforcing a term straight away doesn’t mean we’ve given it up.
• You may not transfer this agreement without our agreement. We may transfer it to someone who takes over TellsU, and we’ll tell you if we do.

Contact

Email privacy@tellsu.com, or write to Zilobyte Ltd (TellsU), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.