Refund policy

The free plan has everything that makes TellsU useful and no time limit, so you can try TellsU fully before paying. If you do pay and change your mind, here’s when you get your money back.

When you get a full refund

• Within 14 days of first subscribing. Ask within 14 days of your first payment for the paid plan, monthly or yearly, and we’ll refund it in full.
• Within 14 days of a yearly renewal. Ask within 14 days of a yearly subscription renewing, and we’ll refund that renewal in full.

Monthly renewals aren’t refunded. Cancel any time before your next renewal date to stop the next payment; you keep the paid plan until the end of the month you’ve paid for.

How to ask

Email privacy@tellsu.com from your account’s email address, or reply to your receipt from Paddle. You don’t need to give a reason.

Paddle, our reseller and merchant of record, makes the refund to your original payment method, including any tax you paid. It usually arrives within 5 to 10 working days, depending on your bank.

What happens to your account

When a payment is refunded, its subscription ends and your account moves to the free plan straight away. Nothing is deleted: your apps and feedback stay, and only the paid features switch off.

Your legal rights

This policy is in addition to your legal rights, which it doesn’t limit, and to Paddle’s buyer terms. If we end your subscription without cause, we refund the unused part of the period you’ve paid for, as our terms say.