- What counts as a submission?
- Each piece of feedback that reaches any of your apps counts once, in the month it arrives. Opening the form or clicking the widget doesn’t count.
- What happens if I go over the free limit?
- Nothing is lost, and your users never see an error. Feedback over the limit is still stored, and waits in your inbox until the month resets or you upgrade. It’s in your exports either way.
- Can I cancel?
- Any time, from your account. You keep the paid plan until the end of the period you’ve paid for, then move to Free.
- Can I get a refund?
- Yes, in full, if you ask within 14 days of first subscribing or of a yearly renewal. Monthly renewals aren’t refunded. See the refund policy for details.
- What happens to my feedback if I downgrade?
- It stays. Downgrading or cancelling never deletes anything; it only switches off the paid features.
- How long is feedback kept?
- Up to 12 months on every plan, then it’s deleted automatically. You can choose a shorter period for each app.
- What about tax?
- Prices are in US dollars. Sales taxes may apply at checkout, depending on where you are.